Congratulations on your new home loan! We hope that you are happy with your new interest rate and payment. If you have any questions regarding making a payment, or on the status of your loan, please contact us at (267) 719-0395 or email us at servicing@filomortgage.com. Our standard business hours in the servicing department are 9:00am to 8:00pm EST Monday through Friday. Any inquiries received after business hours will be answered the following business day.
Now that your loan is closed here is what you can expect!
- At closing, you will receive a first payment letter in your closing package. This includes information on where to send your first payment. You can also email us at servicing@filomortgage.com for the same information.
- Payments can be submitted to Filo Mortgage via the following:
- ACH payments can be processed over the phone by calling: (267) 719-0395
- Personal checks or bank bill pays payable to “Filo Mortgage, LLC” can be sent to:
Filo Mortgage
Attention Servicing Department
555 E. North Lane
Building C
Suite 6125
Conshohocken, PA 19428
- Mortgage statements are emailed to borrowers currently serviced by Filo Mortgage on the 15th of the month prior to the scheduled payment due date by servicing@filomortgage.com.
- Filo Mortgage is an interim servicer. This means Filo Mortgage will service your loan until it is transferred to a permanent servicer.
- Payments will be made to Filo Mortgage until you are notified of this transfer
- You will receive a notice of servicing transfer, also known as a “Goodbye Letter”, when your loan has been transferred to the new servicer. This notice will be emailed from our servicing department.
- You will also receive a welcome letter from the new servicer detailing their payment options including how to set up auto draft.
Thank you,
The Filo Mortgage Servicing Team
